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Refund Policy

How refunds work for SceneSort Pro — and why the Free Edition matters.

Last updated: 18 October 2026

This Refund Policy applies to purchases of the SceneSort Pro “Pro Edition” license. It forms part of our Terms of Service. Payments are processed securely by Stripe. The seller is CALLIPARI-PERRETT PTY LIMITED (trading as SceneSort Pro).

Your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights. The conditions and 30-day window below apply only to the extra refunds we offer under this policy. If you live outside Australia, you may have similar rights under your local consumer law.

Please contact us before requesting a chargeback. If something isn’t working, email support first — most issues are resolved quickly, and a chargeback is rarely necessary.

Contents

  1. Try before you buy
  2. When refunds are available
  3. When refunds are not available
  4. How to request a refund
  5. Chargebacks
  6. How refunds are processed
  7. Contact

1. Try before you buy

SceneSort Pro has a Free Edition with no time limit and no payment details required. It scans and previews your whole library: you see every duplicate and every suggested fix, so you can confirm that it installs, runs, and works correctly on your own computer and library before you purchase. Applying the fixes (renaming, deleting duplicates, organising folders), Corrupt File Scan and online/AI lookups need Pro. We strongly encourage every customer to use the Free Edition first.

2. When refunds are available

Under this policy, refunds are available for technical faults that prevent the Software from functioning as advertised, where we are unable to resolve the issue for you within a reasonable time after you contact support. This is in addition to your rights under the Australian Consumer Law.

Examples of a qualifying technical fault include: the licensed application failing to install or launch on a supported version of Windows, or a defect that prevents a core advertised function from operating, which we cannot fix or work around.

To be eligible under this policy, you must contact support and give us a reasonable opportunity to diagnose and resolve the problem, and your request must be made within 30 days of purchase. If the Software has a major failure, you can ask for a refund under the Australian Consumer Law without first letting us try to fix it, and that right is not limited to 30 days.

3. When refunds are not available

Because the Free Edition lets you evaluate the Software on your own library before buying, refunds under this policy are not available in situations including:

  • a change of mind after purchase;
  • the Software works as advertised but you decided you no longer want it;
  • your computer does not meet the published system requirements, which you could verify using the Free Edition;
  • requests for capabilities that were never advertised as features;
  • issues caused by third-party software, hardware, or modified system configurations; or
  • requests made after the 30-day window.

These exclusions do not apply where you are entitled to a remedy under the Australian Consumer Law or other consumer law that cannot be excluded, for example if the Software has a major failure, is not of acceptable quality, or does not match its description.

4. How to request a refund

Email [email protected] with:

  • your order or receipt reference (from your Stripe receipt email, and the license email);
  • the email address used for the purchase; and
  • a description of the technical fault, including any error messages and your Windows version.

We will work with you to resolve the issue. If we cannot resolve a qualifying technical fault within a reasonable time, we will arrange a refund of your purchase.

5. Chargebacks

Please contact support before initiating a chargeback or payment dispute. Chargebacks are costly and slow to resolve, and almost every issue can be handled faster by email. Opening a chargeback without first contacting us may result in your license being deactivated.

6. How refunds are processed

Approved refunds are processed by us through Stripe to your original payment method. The time for the funds to appear depends on your bank or card issuer. Once a refund is issued, the associated Pro license is deactivated and reverts to the Free Edition.

7. Contact

For any refund question, email [email protected] or visit our Contact page.

CALLIPARI-PERRETT PTY LIMITED · Payments processed by Stripe